Online orders:
Seedleaves.com: A Food Adventure, Headley Road, Grayshott Hampshire, GU26 6JL
The contract between us:
When you place an order to purchase items using our Website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarising the details of your order ("Order Confirmation E-mail"). We accept your order only when we send an e-mail confirming that we have either:
- Despatched the items in your order ("Despatch Confirmation E-mail"). The contract between us is formed at the point we send the Despatch Confirmation E-mail in respect of those items mentioned in the Despatch Confirmation E-mail and an agreed a delivery/pickup time for the product.
Substitutions:
Seedleaves reserves the right to substitute any item with another of similar or greater value if any item is unavailable. We will always personally choose as close a substitute as possible.
Colours, specifications and dimensions of products:
We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.
Promotional events:
Closing date for promotions unless stated as otherwise is 3 weeks. Entrants must be 18 or over. Entry is limited to one per household. All additional charges incurred during the day are to be paid upon departure. The seedling offer provided when purchasing a TowerGarden Home is based on seedlings drawn from our standard Lettuce and herb range.
Gift Vouchers
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Gift vouchers must be used online only
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Valid for 12 months from the date issued
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No change will be given if the final bill is less than the voucher total
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May only be redeemed once
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May not be exchanged for cash
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Strictly non-refundable or transferable
Liability:
The total liability of Seedleaves for any claim, howsoever arising, shall not exceed the price of the goods supplied by us to the customer.
If you have a valid claim based on the poor condition or quality of your goods and you return them within a reasonable time, you are entitled to choose between a refund or replacement where possible. These terms and conditions do not affect your statutory rights as a consumer. We endeavour to keep the website up-to-date but retain the right to update product information without notice.
Complaints/customer feedback:
Seedleaves.com are extremely keen to hear from our customers, be it positive or negative. We strive to provide the finest experience that we can but also recognise that situations do arise that are not satisfactory to our customers. We will remedy these problems as quickly and personably as possible. Please don't hesitate to get in contact via email or telephone to william@seedleaves.com or call 01428 712777 .